The Living Journey Collection

Offers Terms and Conditions

We often provide special Offers to our guests. For the purposes of these terms, “Offer” includes all promotions, discounts, special rates, and similar benefits. The following terms and conditions apply to all such promotions:

  1. Non-Combination with Other Offers: Offers cannot be combined with any other promotions, discounts, or special rates unless explicitly stated otherwise.

  2. Validity Period: Each Offer will have a specific validity period, which will be clearly stipulated in the promotion details. The Offer will not be valid before or after this period.

  3. Booking Methods: Offers may require specific booking methods such as direct booking through our website, by calling our reservations team, via email, or other methods. The applicable booking method(s), if required, will be detailed in the promotion.

  4. Subject to Availability: All Offers are subject to availability at the time of booking. Availability is not guaranteed and is limited to the terms of the specific promotion.

  5. Cancellation Policy: Offers may have unique cancellation policies. If a unique policy is applicable, it will be specified in the promotion details. If no unique cancellation policy is stated, our standard cancellation policy applies.

  6. General Terms: Offers are only applicable for new bookings and cannot be applied retroactively to existing reservations. The hotel reserves the right to modify, suspend, or cancel any Offer at any time without prior notice. Misuse of any Offer, including but not limited to fraudulent activity, may result in the booking being cancelled without any compensation.

  7. Perks and Benefits: All perks, benefits, value adds, and specifics of the Offer will be listed in the promotion details. Customers should review these details to understand what is included in the Offer.

  8. Additional Conditions: Any additional terms and conditions specific to an Offer will be provided in the promotion details. Customers are responsible for reviewing these additional terms before booking.

  9. Acceptance: By initiating a booking or reservation of an Offer, customers confirm that they have reviewed and accepted all the terms and conditions associated with the Offer as detailed in the promotion and this policy.

Booking Terms and Cancellation Policy

Booking Terms:

  • Cardholder & ID/Passport must be present at check-in.
  • The credit card used for the online payment must be present at check-in.
  • Check-In Time: 14:00.
  • Check-Out Time: 11:00.
  • All rates include full breakfast and 15% VAT.
  • Regrettably, children under 12 years cannot be accommodated.
  • Minimum stay requirements are at the discretion of hotel management.
  • The owners and management of the hotel cannot be held responsible for any loss or damage to property or possessions of guests.

Cancellation Policy:

  • If a cancellation is made 30 days or less before the scheduled arrival date, 100% of the total booking amount will be forfeited.
  • In the event of a premature departure, the full extent of the stay as originally booked and confirmed will be charged.
  • Refunds and waiver of cancellation policies are at the sole discretion of management and depend on the ability to re-let the rooms.

Privacy Policy

Privacy Policy Last Updated On 03-Jul-2024
Effective Date 03-Jul-2024


This Privacy Policy describes the policies of The Living Journey Collection, 5th Floor, Hill House Building, 42 de Smit Street, Green Point, Western Cape, 8005, South Africa. email: reservations@thelivingjourneycollection.co.za, phone: +27214399296 on the collection, use and disclosure of your information that we collect when you use our website (https://thelivingjourneycollection.co.za), (the “Service”).

By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

  1. Information We Collect:

    We will collect and process the following personal information about you:

    1. Name
    2. Email
    3. Date of Birth
    4. Country
    5. Our Hotels You've Stayed At

  2. How We Use Your Information:

    We will use the information that we collect about you for the following purposes:

    1. Managing reservations
    2. Improving check-in and guest experience
    3. Marketing / Promotion
    4. Customer feedback collection
    5. Processing payments
    6. Targeted advertising

    This includes sharing your first and last name, birthdate, home country, The Living Journey Collection hotels you've stayed at and any competitions, draws or promotions you have made use of or won, as well as the same details for any other person whose information you submitted on our website, or directly to us, for which you take sole and entire responsibility, on marketing emails and social media in relation to our advertising and marketing efforts.

    If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

  3. How We Share Your Information:

    We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

    1. Ad service
    2. Marketing agencies
    3. Analytics
    4. Data collection & process

    We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

    We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

    We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

  4. Retention Of Your Information:

    We will retain your personal information with us for Indefinitely, or until asked to remove the data or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

  5. Your Rights:

    Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at reservations@thelivingjourneycollection.co.za. We will respond to your request in accordance with applicable law.

    You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at reservations@thelivingjourneycollection.co.za.

    Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

  6. Cookies Etc.

    To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

  7. Security:

    The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

  8. Third Party Links & Use Of Your Information:

    Our Service does contain links to other websites that are not operated by us. Although we do collect your information, as, and, for the purposes stated herein, from one or more of these sites, this Privacy Policy does not address the privacy policy, cookie policy and other practices of any third parties, including any third party operating any website, booking engine or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

  9. Grievance / Data Protection Officer:

    If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at The Living Journey Collection, 5th Floor, Hill House Building, 42 de Smit Street, Green Point, email: reservations@thelivingjourneycollection.co.za. We will address your concerns in accordance with applicable law.

Cookie Policy

Effective Date: 03-Jul-2024
Last Updated: 03-Jul-2024